Q: Are you manufacturer or trading company? Where is the company located?
A: We are professional fitness equipment manufacturer, located in China fitness equipment industry base - Ningjin County, Dezhou city, Shandong Province, China.
Q: How many people are there in the company?
A: There are more than 300 persons work in our company.
Q: What kind of fitness products does your company supply?
A: Our products includes: strength equipment, functional trainer rack, power rack, treadmill, elliptical, exercise bike, stair climber, dumbbell, barbell, kettlebell, accessories, etc.
Q: Can we offer quotations for the products not shown on the website?
A: Sure. There are too many products for fitness equipment, and not all of the products we can supply are displayed.
Q: Does products support customization?
A: We accept to customize according to customers’ requirements.
Q: What's the minimum order quantity?
A: There is no minimum order quantity. We can accept a small trial order.
Q: Can you provide a product catalog?
A: Please send e-mail to info@changxufitness.com or WhatsApp message to +86 13733189846, we will send the product catalog as soon as possible.
Q: Mass production time and delivery time?
A: Usually 35-50 days, different products have different production cycles. Please confirm the specific production time with salesman.
Q: What about the terms and conditions of payment?
A: When you quote, we will confirm with you the trading method,FOB,CIF CNF, or other methods. For large quantities orders, the payment term we accept is 30% T/T in advance as deposit, the balance will be paid before shipping. Of course, L/C is also acceptable.
Q: What is the product after-sales service scope and service period?
A: 1 year warranty for wearing parts, 3 years warranty for iron parts.
Q: How do you package the equipment?
A: Usually we disassemble the equipment, wrap each part of the equipment with anti-collision film, and then wrap it with wooden boxes to prevent collision and wear during transportation.
